Warranty Policy

Cocco Hair Professional understands that Hair Tools are essential to the Professional Stylist. When you use Cocco Products, we want to ensure they function at their optimal performance for every service you do.  Better tools equate to better Hair Artistry. That being said, products do stop working from time to time.  Our warranty policies were created to ensure quick and easy resolution if this happens to you. We have dedicated more expertise in the warranty department to provide fast response time and quick resolution to ensure you have optimal tools, always.

Hair Dryers/Styling Irons/Clippers/Trimmers - NO HASSLE 1-Year Manufacturer Warranty

Please retain your receipt as proof of purchase. Items that are not purchased by an authorized reseller will not be covered. If you are unsure if you are purchasing from an authorized reseller, you can email us at [email protected] or call us at 216.518.1523.

 Your Cocco Hair Dryers, Styling Irons, Clippers, and Trimmers will be repaired or replaced within 1 year of the original purchase date if it is found to be defective in materials or workmanship and you have complied with the manufacturer's operating and maintenance instructions. If your item stops working properly or you feel there is a defect, you can email us at [email protected] or call us at 216.518.1523; in your email, please provide us with your order number and a copy of your receipt. Lastly, please do not ship any equipment without contacting Cocco Customer Service; all unauthorized shipments will be rejected from the warehouse.

US Authorized Distributors and Repair Centers:

Cocco Repair Center
Attn: Will McNeely
916 Dyer Street
Malvern, AR 72104

Barber Depot
400 US Highway 46 West
South Hackensack, NJ 07606

Barber Salon Outlet
280 N Midland Avenue BLDG Q-1
Saddle Brook, NJ 07663

Palms Fashion
146 W 29th Street
New York, NY 10001

Magic Hands
5063 N. 7th Street
Philadelphia, PA 19120

International Authorized Distributors and Repair Centers:

Imperio Barber S.L.
Calle Fuente N7
11680 Algodonales, Cádiz
SPAIN


Once we receive your item, we will diagnose the issue to determine the cause of the problem.


WE DO NOT COVER:

- normal wear and tear

- physical damage i.e. dropping your tool

- misuse

- shortage caused by your outlet
- items that are not purchased through an authorized reseller

If your item is covered under the warranty:
we will repair or replace the item and ship it back to you. The warranty fee is $25. This process normally takes 1-2 weeks from when we received your item.

 If your item is NOT covered under the warranty:
 we will contact you and ask if you wanted to repair the item. The labor fee ($59) would apply. We would then ship the item out to you. This process normally takes 1-2 weeks from when we contact you.

After My Warranty Expires: 
If your item stops working properly or you feel there is a defect, AFTER your warranty has expired, you can email us at [email protected] or call us at 216.518.1523 for a Return Authorization Number.

 You will then be asked to return your item to:


Cocco Hair Pro

20900 Libby Rd
 Unit B

Maple Heights, OH 44137

There is a $59 Labor Fee to diagnose, repair or replace and ship your item back to you. This process normally takes 2 business days once we receive the item.